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If you've called System Studies for technical support, chances are that you've had the opportunity to talk with Marty Hapner, Beth Moorehead or one of our other Technical Support Specialists. These experienced and highly knowledgeable individuals are ready to answer any questions you may have about PressureMAP, PressureWEB,our 289H LSS and uM260 Micro Monitors, or the variety of outside plant hardware items available from System Studies. They can help you achieve maximum benefit from the System Studies monitoring software and hardware components used in your cable pressurization system.

Personnel
• JOHN COTE •
Customer Service Specialist
John joined the System Studies Technical Support Team in early 2005 after retiring with 30 years service from SBC. He brings to System Studies a high level of knowledge pertaining to Sparton and Chatlos monitors, which is invaluable in helping System Studies further improve PressureMAP reliability with these products. John's air pressure experience and understanding of monitoring requirements and issues provide an accessible knowledge base for assisting telco personnel in all aspects of cable pressurization.
• MARTY HAPNER •
Technical Support Specialist
Marty began his career with System Studies as a field verification technician over 22 years ago. He estimates he has been in nearly 4,000 different manholes around the United States, especially during the first years with the company. In addition to his daily customer support responsibilities, Marty provides on-site assistance with 289H/289H-M LSS installations when needed. During his years in the Technical Support Department, Marty has successfully handled well over 3,500 customer questions.
• BETH MOOREHEAD •
Technical Support Specialist
Beth has been working in our Technical Support Department since May of 1996. With over five years of previous experience in training and technical support for applications running on a UNIX platform, Beth has a firm foundation in software and customer support services. Her in-depth knowledge of PressureMAP, strong problem-solving abilities, and excellent communication skills provide important credentials for her role as Technical Support Representative and Supervisor at System Studies.


Technical Assistance Description


In addition to providing responsive field support for our valued customers, System Studies also offers direct telephone assistance for PressureMAP and related products. Annual PressureMAP Technical Assistance is available on a contract basis. This assistance includes unlimited, toll-free calls to our Technical Support Department during the hours listed below. This service component will enable you to obtain software-specific information, such as problem identification, workarounds, and documented solutions. In addition, you will receive assistance in problem identification techniques, if the reported condition is not already documented in our Technical Support database. If a Technical Support Specialist is not immediately available to answer a call, he or she will attempt to respond within a 30 minute time frame.

Our Technical Support Specialists average nearly 20 years of experience providing technical assistance for PressureMAP users. They have expertise in all aspects of cable pressurization system monitoring—from transducers in the field, to monitoring systems, to PressureMAP and PressureWEB.

Technical Support Assistance includes answering questions on a variety of topics, including installation architecture, system administration, data entry, system setup (Report Centers, Alarm Centers, etc.), and report analysis. Technical Support Consultants also have direct access to our software engineers, who are available to assist with problem resolution when necessary.

As part of our annual Technical Assistance Service, we provide free upgrades to major PressureMAP version releases during the contracted time period. This support component helps to ensure that your system benefits from any program modifications and improvements that occurred during the course of the year. For more information call (800) 247-8255 or (831) 477-8945.

Technical Support Hours

Days Hours of Service Telephone Numbers
  Monday Through Friday   6 a.m. to 4 p.m. Pacific Time   (800) 247-8255 or
  (831) 477-8945
  Saturday and Sunday   8 a.m. to 4 p.m. Pacific Time   (831) 477-8945
  Major Holidays   8 a.m. to 4 p.m. Pacific Time   (831) 477-8945